Recovering Your USPS Online Account
In the event you forget your password and lock your USPS online account, there are several ways that it can be unlocked.
Account Recovery Options
- Wait 24 Hours
USPS online accounts automatically unlock after 24 hours. If you remember the existing password to your account, it can be accessed like normal once it is unlocked. If you can't remember the password to your account, you will need to reset it by using the "Forgot Password" link from the login section of usps.com.
- Answer Secret Questions
Your account can be unlocked by providing the correct answers to the secret questions you established when you created your account. To access, click the "Forgot Password" link from the login section of usps.com.
- Text Message
The Postal Service supports text messaging via Short Message Service (SMS). In order to use SMS to recover your online account, you must have a verified mobile device associated with your account. Please refer to the Two-Step Verification section below for information related to the mobile device verification process. To access, click the "Forgot Password" link from the login section of usps.com (this will only work if your account is already setup to be recovered via text message).
- Contact the Help Desk
The USPS Help Desk (https://www.usps.com/help/contact-us.htm) can be contacted to unlock your account. You must know the answers to your secret questions in order for the Help Desk to process a password reset for your account. If you don't know the answers to your secret questions, you will need to create a new account.
Mobile Device Validation (Two-Step Verification)
You can optionally add another layer of security to your USPS online account by validating the mobile phone number listed in your profile through a process known as two-step verification. In addition to your account being protected by the password and secret question answers you set during account registration, your validated mobile device can be used to recover your account in the event you lock your account or forget your password. It can also help the Postal Service confirm your identity.
Why Two-Step Verification?
Validating the mobile phone number in your profile enables the Postal Service to help provide additional safeguards on your online account. Doing so also allows you to be able to recover your account in the event it becomes locked or in the event you forget your password.
How do I Validate my Phone?
To verify your mobile device:
- Log-in to your USPS online account
- Click the "My Profile" link from the login section of the page
- Click the "Preferences" link from the left-side menu
- Click the "Account Recovery" box
- Review or input your mobile phone number & click the "Verify Mobile Phone" button
- Enter the verification code that was just texted to your mobile device
- Click the "Verify" button
USPS Short Message Service (SMS) Policy
USPS Messaging (Short Code) Support
The Postal Service sends text messages for related products and services through separate SMS phone numbers, commonly known as "short codes".USPS Account Services (Short Code 34100)
- Opt-In Validation Code Message - this message is generated by an online user when he or she begins the mobile phone validation process.
- Account Recovery Code Message - this message is generated by an online user who begins the SMS account recovery process.
- Help Message - this message is generated when "HELP" is texted to the USPS Account Services SMS number 34100 (message & data rates may apply).
- Stop Message - this message is generated when "STOP" is texted to the USPS Account Services SMS number 34100 (message & data rates may apply). This will suspend all messages from the USPS Account Services SMS number.
- Auto-Reply Message - this message is generated when any content other that "STOP" or "HELP" is texted to the USPS Account Services SMS number 34100 (message & data rates may apply).
Supported Phone Numbers
The Postal Service only supports SMS text messaging for domestic United States & Canadian phone numbers. Other international phone numbers are not supported at this time.
Terms & ConditionsTERMS AND CONDITIONS FOR USPS Account Services
Participating carriers include AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular®, MetroPCS, Virgin Mobile, and Cricket
- For help text "HELP" to 34100 (message & data rates may apply) or contact us via Customer Service
- To unsubscribe, text "STOP" to 34100 at anytime (message & data rates may apply).
- Message and Data rates may apply
- Message Frequency based on user activity
- SMS text messages are intended to be a best effort communication and represent just one component of the USPS communication systems.
- SMS text message notifications may be delayed or not received during regional emergencies or other periods of high messaging traffic
- Third parties can send SMS text messages disguised as alerts from the USPS and therefore you are urged to independently verify the authenticity of any message that you receive
- SMS text message order delivery is not always predictable
- Wireless carriers are not liable for delayed or undelivered messages
- SMS text message notifications from USPS will be presented on your mobile device in the same manner as any other SMS text messages
We take great precautions to keep the information you share with us safe and private. We will not sell or give your personal information to other marketers without your express consent. However, from time to time, we would like your permission to send you previews of new products, or personalized offers or tips. You will be receiving these offers or tips only if you choose to opt-in to these services. We also may ask for comments on how to improve our products or programs. In order to do so, your information may be securely shared with our agencies, who perform these services on our behalf, or safely stored in countries other than where collected. You can easily stop this type of communication at any time by texting STOP (message & data rates may apply).